Service
See Plans & PricingA Better Support Experience Awaits
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Service, Designed with You in Mind. Anytime you need us.
Rapid Response
Call, email, or text. Our support team is available to respond in as little as 10 minutes or less.
24/7 Access
Issues don’t follow a schedule. That’s why our team is available around-the-clock for remote troubleshooting.
Nights and Weekends
Can’t wait? We offer night and weekend on-site appointments for the most urgent issues.
System Monitoring
Avoid pesky disruptions. Let our team monitor the health of your system and detect issues proactively.
What Can We Monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What Can't We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Choose the Level of Support That’s Right for You
and get 5% off when you choose Annual Billing
Signature $699/mo $7,968/yr
Skip the line, every time
Proactive System Monitoring
Prioritized Appointment Scheduling
Nights + Weekends – On-site Appointments
2 x Remote System Update
2 x Annual Tech Reviews
Discount on Service Labor
On-site/remote support in 1 business day
Remote appointments with Adv Support
Unlimited 24/7 Remote Support
10 Min. Response from Remote Support
Proactive $249/mo $2,838/yr
Skip the line, every time
Proactive System Monitoring
Prioritized Appointment Scheduling
Nights + Weekends – On-site Appointments
2 x Remote System Update
2 x Annual Tech Reviews
Discount on Service Labor
On-site/remote support in 2 business day
Remote appointments with Adv Support
Unlimited 24/7 Remote Support
30 Min. Response from Remote Support
Priority $149/mo $1,698/yr
Skip the line, every time
Proactive System Monitoring
Prioritized Appointment Scheduling
Nights + Weekends – On-site Appointments
1 x Remote System Update
1 x Annual Tech Reviews
Discount on Service Labor
On-site/remote support in 2 business day
Remote appointments with Adv Support
Unlimited 24/7 Remote Support
30 Min. Response from Remote Support
Essentials Plus $89/mo $1,015/yr
Skip the line, every time
Proactive System Monitoring
Prioritized Appointment Scheduling
Nights + Weekends – On-site Appointments
2 x Remote System Update
2 x Annual Tech Reviews
Discount on Service Labor
On-site guaranteed timeline
Remote appointments with Adv Support
Unlimited 24/7 Remote Support
60 Min. Response from Remote Support
Not interested in remote support, urgent response, discounted rates, and other membership benefits?
On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.
For more information visit: https://membership.elite-at.com/residential-new/
Ready for Service?
Fill out this form and schedule an appointment.